Shipping and returns policy

AS THE SHIPPING COST?

At casavega.es we give you free shipping costs for all orders to the peninsula, for the Balearic and Canary Islands the shipping amount is €7.50. Shipments only available for Spain.

IN HOW MUCH TIME WILL MY REQUEST BE DELIVERED?

The packages will be sent through DHL Express and will be delivered within 5 working days depending on the delivery area. Purchases made after 3:00 p.m. will be processed the next business day.

*Delivery times correspond to working days excluding holidays, national, regional or local. All purchases made after 1:00 p.m. will be processed the next day.

During holidays such as Christmas or national holidays we cannot guarantee delivery on the indicated days due to the high volume of shipments.

CAN I PICK UP AN ORDER AT A POST OFFICE?

If you prefer to pick up your order at a post office, you can request it through the DHL Express tracking that you have received in your SMS. Enter your postal code and a list will appear with the available offices and the date your order will be available to pick up. 

The mobile phone of the recipient registered in your purchase is essential.

It is essential to present the DNI to pick up the order. If you have questions, contact us here info@casavega.es and we will help you manage your shipment

CAN I CHANGE MY SHIPPING ADDRESS AFTER I PLACE AN ORDER?

Yes, through the DHL Express application provided ithrough the SMS that DHL Express sends once the order leaves our offices. In addition, you can also change the delivery schedule in the event that you are not at home at the indicated time.

If you have not been able to make the change of address through the two options listed, do not hesitate to contact us, mail@casavega.es

HOW I CAN KEEP TRACK OF MY ORDER?

As soon as your order is finished, you will receive a confirmation email along with the DHL Express link so that you can track it online. Through tracking you can manage the delivery of the package, either by selecting a preferred time slot, changing the delivery date or picking up the order at a post office.

CAN I RETURN A PRODUCT?

Yes, casavega.es has a flexible return policy.

If your product is damaged or defective, you can return it by contacting us through the questionnaire at www.casavega.es or mail@casavega.es

If you are not happy with the product you can also return it, respecting the following conditions:

The products must be returned within 14 business days from the date of receipt of the order by the customer.

Products must be returned in their original box/packaging. In the event that the product is wrapped in transparent paper, said paper cannot have been opened

The products cannot have been used.

Please do not put tape or stickers directly on the packaging or box. Products that are in poor condition will not be accepted.

WHAT OPTIONS DO I HAVE WHEN RETURNING A PRODUCT?

To return a product you can contact us through the questionnaire at www.casavega.es or mail@casavega.es.

When you return a product you can choose to:

Refund of the amount paid.*

Replacement of the same reference (in cases of return due to being damaged or in poor condition).*

Replacement of a substitute product. (In the event that the new product has a lower value, casavega.es will be responsible for the return of the difference, on the contrary, if the product has a higher value, the customer must pay the difference).*

*The refund of the amount or the new shipment of products will be made from the receipt of the package in our offices within a period of 7 working days. In the event that we finally proceed with the refund of the amount, it will be made to the same payment method, you will receive an email with the confirmation and in the following 3-5 working days, depending on the bank, the amount in your account.

DO I HAVE TO PAY THE RETURN EXPENSES?

If you have received the order with some or all of the products damaged or in poor condition, you will NOT have to pay the shipping costs in any case. Likewise, if you request that the same product that was damaged be replaced or you even want to change the reference, the management and transport costs will be borne by casavega.es.

casavega.es also gives you the option to return or exchange the products, even if you have received them in perfect condition, however, in this case, the management and transport costs will be borne by you.

I HAVE NOT RECEIVED MY ORDER, WHAT DO I DO?

Write us at mail@casavega.es.

There are two main reasons why you have not received your package:

Wrong address: In this case, we recommend that you always check that the address you entered is correct, since it is possible that your package was delivered to the wrong address.

Failed delivery attempts: DHL Express makes up to three free delivery attempts with an agreed delivery date/time. We recommend checking all SMS, calls and e-mails.

WHAT HAPPENS IF DELIVERY IS NOT POSSIBLE?

When an order cannot be delivered for reasons beyond casavega.es, more than 14 business days have elapsed since the first delivery attempt, the package is returned to our offices. We automatically proceed to refund the total amount of your purchase within 14 business days from receipt of the order, except for the costs incurred by the shipment and return of the package.

CAN I CANCEL MY ORDER?

We have a time of 24 working hours from when you placed the order to try to cancel it, it depends on several factors and the speed with which the order is prepared.

Once we receive your cancellation request, we will confirm if it has been possible and, if not, the steps to follow to reject the delivery.

In the event that the cancellation request reaches us after 24 hours, the shipping and return costs of the order will be borne by the customer, since once the shipping label is printed, the request cannot be canceled.

You can check the shipping costs in your country in section

© 2022 Casa Vega

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